Refund Policy

.Refund Policy

Last updated: September 30, 2026

Our 90-Day Money-Back Guarantee

We want you to love your Hollimae. If you're not completely happy for any reason, you have 90 days from the date your order is delivered to ask for a full refund.

No need to send anything back. Keep the product, pass it on to a friend or donate it. We just refund you.

How to Request a Refund

1. Email us at hello.alka1@outlook.com within 90 days of delivery.
2. Include your order number and the email address used at checkout.
3. Telling us why is optional, but it helps us improve.

We'll confirm your refund within 2 business days. The money goes back to your original payment method, and your bank or card issuer usually takes 5 to 10 business days to show it.

What's Covered

The guarantee covers the product price of your order. Shipping fees, if you paid any, are not refundable.

The guarantee applies once per customer. Orders placed after a refund has been issued, and orders bought from unauthorized resellers, are not covered.

Damaged, Defective or Wrong Items

If your item arrives damaged or defective, or you received the wrong size or color, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer.

Size Exchanges

Need a different size? Email us within 90 days of delivery and we'll send the new size. [Size exchanges are free / Shipping for the new size is $X.]

Order Cancellations

You can cancel your order within [12] hours of placing it by emailing hello.alka1@outlook.com After that, your order may already be processing and can't be cancelled, but you're still covered by our 90-day guarantee.

Questions?

Email us at hello.alka1@outlook.com We reply within 24 hours, Monday to Friday.

ALKA BUBS ONE LLC, 5830 E 2nd St, Ste 7000 #38779, Casper, WY 82609, United States